Refund Policy

1. Try before you pay

Every new workspace starts on a free trial with no card required, so you can evaluate the platform fully before subscribing.

2. Cancelling

You can cancel a subscription at any time from your workspace’s billing settings (Admin → Settings → Manage billing). Cancelling stops future charges; the workspace keeps its paid plan until the end of the period already paid for, then moves off the paid plan. No partial-period refunds are given for time remaining after a cancellation, except as described below.

3. Refunds

• First subscription payment: full refund on request within 14 days of the charge, no questions asked.
• Renewal payments: refundable on request within 14 days of the charge if the workspace hasn’t been meaningfully used since the renewal (we check activity, not intentions).
• Billing errors (duplicate charges, charges after a completed cancellation) are refunded in full, whenever reported.
• Purchases of the in-app virtual currency do not exist — “sashiki” are earned in-app and are never bought, so they are never refundable for money.

4. How to request a refund

Email support@sashik.school from the workspace owner’s or admin’s address with the workspace name and the Paddle receipt (or order number). Payments are processed by Paddle, our merchant of record — approved refunds are issued by Paddle to the original payment method, and you can also raise a request directly through the link in your Paddle receipt. Refunds typically arrive within 5–10 business days depending on your bank.

5. Consumer rights

Nothing in this policy limits non-waivable rights you hold under the consumer protection laws of your country of residence.